Find out what JTX customers think! We’ll share the good, the bad (gulp) and the ugly reviews here…
Our customers are really important to us and we love your feedback. We have teamed up with Trustpilot to provide you with a truthful and independent view of what our customers think of us… warts and all (well if we had warts we’d show you them).
All JTX customers are contacted by Trustpilot for feedback a few weeks after they receive them.
I bought a piece of fitness equipment (The JTX Pro 10 vibration plate) which I am absolutely thrilled with. It looks and feels just like the plate I have used at the gym that cost £7000!When the courier made a balls up JTX could not have been more helpful if they tried. A lot of large companies could do well to follow JTXs lead. Very happy indeed.
TrustPilot: Lynn H , London
I would recommend the JTX, three people are using it in our house. I have one reservation that is the size it is a quite big, but it is like one you would use in a gym. I would fully recommend.
TrustPilot: Jo Palin
It arrived 2 days earlier than expected answered all the questions I had about my new machine very promptly. As described.
TrustPilot: Martine Howard , Littlehampton
Thought the service was extremely good with plenty of communication. Hadto contact them to say that the DVD sent with my powerplate wasnt working and a replacement was sent immediately Have been using my machine regularly and have had no problems.
This company responded quickly to info I requested by email, the equipment arrived promptly and on time.
TrustPilot: Liane Farrier
Having bought a excercise bike from JTx before I knew I was dealing with a good company and was happy to return to them when we wanted more kit. I got into fitness late last year on doctors recommendation and its turned my health around. I can now run 6 KM non stop and feel so much better. We ve now set up our own gym in the garage. The most important piece of kit to me is the running machine. I didnt want a flimsy treadmill that would break within a year. I wanted a heavy duty gym one with a heart strap that can take heavy use from me and the family. I use the heart rate programme H1 to run at 50-70% of my MHR, careful to not overdo it. Strong, quiet ,solid and sturdy build the sprint9 is a very good product and i can happily recommend it to anyone wanting a high quality treadmill for a good price.
Bought a treadmill losing pounds already ..! the quality is good and does what was advertised would recommend jtx
Proffessional gym equipment at fantastic prices, fast and efficient service, would definitely recommend. My recently purchased treadmill is as good as the one I was using at the gym. Very impressed !!!!!
Very helpful staff. Good products at god prices
TrustPilot: Sarah Francis
We were looking for a long time for a cross trainer that will be strong, sturdy, rear flywheel, compact and with a long stride. After much research on the internet, I came across JTX Fitness, and after reading all the excellent reviews from other users we have decided to order the Smart stride 23. Delivery was super fast, when the box arrived it was big and heavy and when I opened the box I got cold feet, I thought I wont be able to put it together, there were many parts and it looked complicated, but slowly and gradually I have managed to put it together without complications or problems. By building this cross trainer you get to know that it is made of strong materials. We have been using it for the last three weeks and we are very happy with our choice. The machine is sturdy, stable, well made, not even a small squeak and I am 5ft9 weighing 103 kilos. a few minor annoying thingsa) The plastic pedal plate is not rimmed all around, sometimes during exercise our feet tend to slide outwards and without a rim I have to keep moving my feet back inwards.b) The photos in the instruction manual could be a lot sharper and clearer.c) The box included a MOVE FIT Wireless heart rate system as an extra but there is nowhere to fit the wireless receiver on the machine.Dont think twice ,this is the machine you have been looking for.... compact, strong ,build quality, with variable stride size......well done JTX Fitness!!! (I just hope your after sales is good as your machine....)Thank youMr R. Aharon
TrustPilot: Eleanor Aharon , London
I have had every piece of equipment you can name - this is by far the best JTX 600 oscilating andvibration machine - fantastic power, solid piece of equipment,not too large to store. fantastic quick delivery. No problems - highly recommended
We bought a JTX Smart Stride 21 Cross Trainer because it is compact, high quality and has variable stride length. We havent been let down. The whole process was managed with absolute finesse by the company and the product is strong and delivering the desired effect. Im 6ft and 90kilos and it manages me with no problems. One simple change and the stride length can be shifted from 17 (wife size) to 21 (more my size). The instructions are a little baffling in places and we had a squeak or two after a week which was solved by a careful tightening of all the nuts. Great product, great value. Go on - get one!
TrustPilot: Nick Tucker
I bought the JTX 6000 and was very happy to hear it was being delivered the next day. When it arrived, I asked my dad to help me assemble it. This was pretty easy but despite the fact that its quite simple to assemble, the instructions were not very comprehensive and we struggled to find allen keys to fit the parts as they were all different sizes. When assembled I tried one session on it and thought it was very good. Having used much more expensive commercial machines in the past I think the power it offers is on a par. However when I went to switch on the machine that same afternoon for my sister to try it out, there was clearly a problem. On the setting which alternates between collation and vibration, there was no vibration at all. I called JTX and they were sympathetic but said I would need to take the machine apart to check the connection between the column and the base plate. On inspection I could see nothing wrong with the cable. However, I had noticed when it arrived that the cable had been knotted for some reason and I had to un -knot it before I could connect it. When I re assembled, it was now on constant full power vibrate and the control panel was no longer working. JTX apologised and sent a replacement which arrived the next working day. However, when the replacement arrived (in what seemed to be re used packaging), we found this time that the cable inside the column was nowhere to be seen! It appeared to be jammed up inside of the column, with no way of releasing it to connect it to the base plate! Furthermore, this machine came with a set of allen keys which made me annoyed that we had struggled putting together the first machine because they had clearly forgotten to pack them originally. I explained the problem with the cable to JTX, they apologised and sent a replacement column. This arrived swiftly and now we were experts at assembling the machines, it went together with no problems and it works! I enjoy using it and think the machine is very good. However the whole experience has left me wondering about the quality of the machines and how long this one will actually last.
TrustPilot: Becky Murphy
After a two week delay my sprint 3 treadmill finnaly arrived.(to be fair, jtx kept me well informed about the hold up and the delivery slot.) the machine was very well packed,and 90% preassembled..after tightning a few more bolts the machine was ready for use.on switching the unit on i found there was no power being recieved at the console.i ended up removeing the motor cover and had a look ,only to find a wire had come loose...reattached the wire and bingo,all systems go.A great piece of kit at a decent price point.im glad i chose jtx... Would highly recommend.
TrustPilot: Barry Mcmahon , Lurgan
I ordered my exercise bike on aTuesday afternoon, and it came, as promised on Thursday. We tried to assemble it on Saturday, but a part was broken. I contacted JTX on Monday, and on Tuesday morning, the replacement part arrived. Customer service was excellent, and very friendly. The bike, now it is fully assembled is great. Lots of different programs I can use, as my fitness levels improve, and it is very comfortable to use - no need for a replacement gel seat! A great company, and I would certainly recommend it to anyone considering purchasing decent quality exercise equipment.
TrustPilot: Lizzie Muir
JTX website gave so much information on vibration machines. All the questions I had were answered. The company was a pleasure to deal with. They even discounted the courier charge to Northern Ireland for me. Libby in customer services was brilliant. She told the time to answer all my questions. I ordered on Friday and the machine arrived on Monday. My husband set it up very quickly and it is so easy to operate. I have problems with heaviness in my knees, and the machine has helped very quickly to ease this. I would recommend this machine and JTX to anyone.
TrustPilot: Anne Christie
This is the second time Ive bought from JTX.The first machine I bought was faulty but when I called them to complain they offered to either replace it or refund me in full.I opted for a full refund and the machine was collected the next day and my money was back in my bank within hours of them receiving it.This time I went for a different model and again it was delivered promptly and has proved to be an excellent buy so far.I have used it twice a day, every day since I bought it and so far, so good.Very friendly and approachable people who offer a great standard of customer service, what more can anyone ask for
TrustPilot: Gary Johnson
JTX are a very proffesional company. First class service. Very pleased with the Treadmill.I have only one complaint. The courier service they use, TNT. Are useless.They refused to deliver the item because it was too heavy. I took two days off work to take delivery, but they never showed up.In the end it was deliver by two men who were very helpful and polite.If you order I would Opt for the 2 man delivery service. Do not use TNT.
TrustPilot: Barry White , Little Canfield
Jtx fitness a good company with excellent, good quality items. Shame delivery was so bad, they firstly delivered to wrong address and when got correct address would only leave on a pallet outside door!! Good job i dont live alone or items wouldnt have moved from outside!!!! These are very heavy items!!
TrustPilot: Stephen White
I was searching for a treadmill and after looking at various different suppliers and reviews I came across JTX Fitness and I pleased that I did. I had to wait a couple of weeks as the machine I wanted was out of stock. But it was well worth waiting for. It was delivered the day after it was dispatched and within 10 mins of it arriving I was using It. There is nothing to assemble, just unpack from the very sturdy box and away you go. It is an extremely well made machine and I am delighted with it. I did have a few questions before I ordered the treadmill and Simon and Libby could not have been more helpfull. So if like me you are looking for a sturdy well made machine that comes with excellent customer service then go to JTX Fitness.
TrustPilot: Mike Rudge