Customer Service

We are committed to delivering great products and a fantastic service to our customers. We hope this commitment is demonstrated by the following facts about our business:

• If you have a problem you can speak to our highly experienced customer service team in the UK. We don’t use call centres.
• You can speak to the same person each time you call and will not need to repeat yourself or be transferred between departments.
• We guarantee to have you up and running again within seven days of collecting your machine. Seven days is the longest you will have to wait, we aim for a 48 hour turnaround.
• We provide a FREE next business day, delivery service.
• We offer a 28 day money back returns policy.
• We invite potential customers to visit our premises in Shoreham, Sussex where it is possible to try before you buy.