The JTX Warranty

We really do go the extra mile to make sure our customers remain delighted not just with our products but with the service we provide.

Home-use fitness machines: In the unlikely event that you have a problem with your fitness machine, we guarantee to have you up and running again within seven days of collecting your machine. Our warranties are exceptional, covering parts, labour and delivery costs on all vibration plates and cross trainers and we’ll send out an engineer for all treadmill repairs within warranty. Please check the individual product pages for details.

Commercial-use fitness machines: We offer a range of outstanding warranties for machines used in commercial premises (eg gyms, salons and health centres) from next day replacements to on-site repairs. Please see the individual product pages for more details.

For all warranty enquiries contact our friendly, UK based, customer service team on our free phone number 0800 8030493. You can speak to the same person each time you call so you won’t need to repeat yourself or be annoyingly transferred between departments.

After your warranty expires we are happy to offer repairs and servicing at a reasonable cost.

We request that you keep any packaging in a safe place should you wish to return your machine or send it for repair.