"Excellent after sales service."
I bought a cyclo 6 in October 2014 and have used it regularly throughout the last year. It developed a fault after 13 months of use and on contacting the company they resolved the matter swiftly. So I am now back to my regular exercise regime.
"A very strong and well-engineered bike, ideal for serious spinning training and also very quiet:"
After the ancient road bike I used on a turbo-trainer finally gave up the ghost, I decided to go for an exercise bike which my wife could use as well, and which could deal with a lot of punishment. I saw how good the reviews for the JTX Cyclo 6 were, and decided to go for that model. It is an extremely well-made piece of kit, very heavy, which is essential for spinning workouts, but also surprisingly quiet. It was straightforward to set up, with two of us being needed to carry the frame and wheel up to our attic even after unpacking it into component parts. I have no complaints about the weight of it though, because it gives an extremely secure base for vigorous spinning training. A superb piece of kit, and very good value for money.
"JTX Cyclo 6"
Having come back from holiday and using a spinning bike for the first time, my partner and I decided to buy a bike each. We came across JTX Fitness via a search engine and I'm so glad we did. From ordering to delivery was exceptionally fast, my partners arrived within 24hrs and mine was delivered two days later (due to my location in Cumbria) which suited me as it gave me time to sort space in my garage!!
I was a little concerned about assembling the cyclo but the instructions were clear and easy to follow.
I have been using the cyclo 6 for 7 weeks now and I'm very pleased with it.
Overall I will definitely be buying more equipment from JTX Fitness, as I cannot fault their customer service and equipment, and would certainly recommend them to friends and family.
"Good bike and great customer service"
I ordered this bike for my wife who wanted a spin bike like those at the gym and she is very happy with it. It is very solidly built and very heavy. The delivery team bought the box into its destination room and then I set it up which was fairly straightforward. JTX then called me a few weeks later to check I was happy with the bike and when I said that I felt the handlebars were a bit wonky they arranged for replacement handlebars and post to be sent to me with no quibbles - its not often you get quality of customer service from an online supplier. I am a very happy customer.
I had been researching spin bikes for some time, and ended up on the Cyclo 6. Thankfully that research paid off, as the bike is fantastic. The construction itself is great, it feels very sturdy, feels great to ride - and looks the part too!
On other points, which I think pretty much confirmed my sale was team at JTX fitness, who were nothing short of excellent. Customer service is something that's being lost in today's online age, but the guys were brilliant from my initial call through to delivery. All of my questions were answered quickly and easily, and with minimal fuss - in short, a master class in service which is worth it's weight in gold.
But, back to the bike - It's been fantastic, really good quality and is getting a lot of use. So my gluteus maximus are in pain, which means my face is smiling.
Thanks again to JTX Fitness for a top product. I can certainly recommend!
"Excellent machine, great value for money."
I bought a jtx cyclo 6 two weeks ago and I am already seeing results. It's a great quality, sturdy machine. I had already been to spin classes in a gym in town but as I commute from Brighton to London every day it was just getting exhausting. The machine was only 499 and I think I will make my money back as I've cancelled my gym membership! I would definitely recommend this company, thanks very much.
"Very professional customer focused company!"
JTX are a professional company who I wouldn't hesitate to buy from again! I bought the cyclo 6 indoor spinning bike which was easy to put together (even as a female). On first use however the part that creates the tension snapped. I had a replacement part delivered very quickly. This wasn't so easy to fit but i i managed it eventually and it hasnt snapped since. This however may be a weak point. Very happy with the cycle. However it's quite a big bike and the sit down rising position isn't any good for people 5 ft and below. I struggle to reach the pedals. I mainly ride in the standup position so this isn't a problem for me. Overall very happy with purchase and service.
"rare to find this level of customer service these days, a pleasure doing business with them!"
After reading lots of positive reviews about JTX Fitness and the product I was interested in. I first contacted them via the email form on their website, they provided all the information I requested very quickly and if I wanted more information to feel free to call them on their 0800 number.
There was never any hard sell or pressure, which is one thing that really puts me off buying from a company. Even little touches like, not forcing you to put a phone number into their "Contact Us" form promotes this.
So I decided to proceed with my purchase and it was delivered next day as promised. Unfortunately I discovered it had a fault once I got it assembled so I contacted the sales person who immediately offered me a replacement but due to the size and weight of the product, it would have been difficult to repackage securely. As the product came with a 2 year onsite warranty, I decided to go down that route. The maintenance company came out within an acceptable timeframe and had a replacement bike with them and they did acually end up replacing the entire bike frame rather than attempting to fix the faulty part.
I work in the service industry and know that despite all your efforts, problems will still occur. For me the mark of a company is how they deal with it when a problem does occur and I have to say their post-sales customer service excelled as much as their pre-sales customer service.
Also the product itself (JTX Cyclo 6) is amazing, I get the same quality workout as I do at the spin classes at the gym without being restricted to their timetable and as it is so reasonable priced, it wont take long before the product pays for itself either.
I would have no hesitation in buying from JTX Fitness again in the future or recommending them to anyone.