Help & Support

We're here to help

Whether you’re choosing a machine, need help with setup, or have a question about your order, our UK team is a phone call or email away. You’re also welcome to visit us in person.

Contact Details

Phone
01273 453855

Email
[email protected]

Alternatively you can use the form below.

Visit Us
Feel Free to put our gym equipment through its paces in our showroom

Walk-ins are welcome.

Showroom closed: Friday 10th July

Our showroom will be closed to visitors on Friday 10th July.

We’re sorry for any inconvenience this may cause. If you need help choosing equipment, please contact our customer service team and we’ll be happy to help.

Address
3, Industrial Estate, Harbour Way, Shoreham-by-Sea, BN43 5HZ Get Directions

Opening Hours
Mon to Thu: 9am - 5:30pm
Fri: 9am - 5pm
Sat - Sun: Closed

Showroom closed: Friday 10th July

Our showroom will be closed to visitors on Friday 10th July.

We’re sorry for any inconvenience this may cause. If you need help choosing equipment, please contact our customer service team and we’ll be happy to help.

*Last customer entry for showroom is 30 mins before close.

Common FAQs

Our buying guides area great place to start. They explain the key differences between models based on how you plan to train, the space you have, and your budget. If you would rather talk it through, give us a call or visit our showroom.

Yes. You have 28 days to set up and try your equipment at home. If you decide it is not right for you, we can arrange a collection and issue a refund, minus a collection cost. To qualify, the equipment must be returned within 28 days, in good condition and, where possible, in its original packaging.

Yes. Our showroom in Shoreham-by-Sea has our full range on display, and you are welcome to try anything. No appointment is needed — just walk in.

Yes. After you place your order, our two-person delivery partner, BJS, will contact you to arrange a suitable delivery date. Standard delivery is available Monday to Friday in all areas we cover. In some locations, a paid Saturday delivery option is also available, and this will be shown at checkout where applicable.

Please get in touch using the form below, by email, or by phone. If it is a warranty issue, it helps to include a photo or short video so we can diagnose the problem more quickly.

Our warranties covers parts and engineer call-outs if your machine develops a fault during the warranty period. Warranties are activated automatically when you buy, apply only to the original purchaser, and vary by product. Please check the Warranty information section on the relevant product page for the exact cover and duration.

The warranty does not cover accidental damage, misuse, poor maintenance, or issues caused by storing equipment in cold, damp, or otherwise unsuitable environments. Rust, moisture-related faults, and damage caused by inadequate care may invalidate your warranty. If your issue is not covered, we will still do our best to help with a fairly priced repair.

Send us a message

If you are contacting us with regards to a product fault or warranty claim, please attach a video or photograph of the issue. This will help us assist you quicker.

Please also include your postcode or order ID for delivery enquiries. Thank you

Rated Excellent on Trustpilot
Fast & Free Delivery over £99
Longer Warranties, Fewer Worries
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