SUPERIOR, FAST & FREE DELIVERY

Most our deliveries are free and fast with a superior delivery service. Please add your product to the checkout and enter your delivery address to see all delivery options. Here is a quick summary:

Fitness Equipment Delivery (Over 31.5Kg):

England and Wales

We offer a FREE NEXT DAY DELIVERY service. Order before 3pm and your new fitness equipment will be with you the next working day.

Simply select your chosen delivery method and date at checkout. Once ordered, you will receive a 2 hour time slot via text message the evening before delivery. One of our drivers will also give you a quick call on the day to let you know when they are about an hour away.

Scotland

We offer FREE next day delivery to all areas of Scotland excluding the following postcodes:

  • DD, PH, AB postcodes: We deliver to these addresses, free of charge within 2-3 working days. Deliveries are available on Mondays, Wednesdays and Fridays only. Please select one of these days in the checkout.
  • IV and KW postcodes: We deliver to these addresses within 3-7 working days. Deliveries are available on Mondays, Wednesdays and Fridays only and have a surcharge of £50.
  • Unfortunately, we are unable to offer delivery to the Scottish Islands or UK Channel Islands.

Ireland

We work with carefully selected partners to deliver our fitness equipment in Ireland. Our partner will call you within one working day to arrange a convenient delivery within 5 working days. We subsidise delivery within Ireland but there is an additional delivery fee of £45.

Other UK Locations

If you are ordering from outside the UK mainland, please give our customer service team a call and they'll be happy to help.

Small Fitness Equipment and Weights Delivery (Weighing between 2 and 30Kg):

We offer free delivery throughout most of the UK. Your order will be delivered to your front door by a courier. Order before 3pm for next working day delivery. We also offer weekend delivery for £20.

*In harder to reach areas of the UK and Ireland there may be a subsidised delivery charge or you may have a slightly longer wait. Please be assured that we do not profit from this charge, we just pass on the additional costs of delivering in your area. Just add your order to the checkout and enter your delivery address to see all options available in your area.

Christmas Deliveries

For guaranteed delivery before Christmas, please place your order before 3pm on Friday 22nd December*.

*Subject to availability. Only applicable to UK mainland customers that are eligible for free next day delivery. Exclusions apply. For more information on your next available delivery date, please add your fitness equipment and delivery address to the checkout to see all options available in your area. We advise that you order as soon as possible to avoid disappointment.

If you have any questions or concerns, please get in touch. Our offices are open Monday - Friday 9am - 5.30pm. We will be closed 25th, 26th December 2017, 1st January 2018.

Frequently Asked Delivery Questions

All large JTX fitness equipment is delivered by two or three people. For fitness equipment between 30kg and 80kg we will carry your machine into the room of your choice. If it weighs more than 80kg we can carry it into a ground floor room of your choice. Smaller fitness equipment and accessories are delivered to the front door. Please see individual product pages for more information.

Our cardio fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery.

We have worked very hard to make our products as quick and simple to assemble as possible. If you would like a specialist engineer to assemble your fitness equipment please add fitness equipment assembly to your basket when you order.

Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.

We cannot take away your packaging. Our 28-day-money back returns offer is only valid if you keep your packaging to return your fitness equipment in.

Returns

We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus delivery costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.