SUPERIOR, FAST & FREE DELIVERY

Christmas deliveries

We will be offering our superior delivery service throughout the festive season with the exception of the following dates: 25th - 27th December 2019, 1st - 2nd January 2020.

Our offices are open Monday - Friday (except bank holidays), 9.00am - 5.30pm. We will be closing at 1pm on Christmas Eve.

We offer a fast and free superior delivery service to most postcodes in the UK. Choose your preferred delivery date in the checkout* and your fitness equipment could be with you as early as tomorrow!

Simply add your product(s) to the checkout and enter your delivery address to see all delivery options. Here is a quick summary:

Fitness Equipment Delivery (Over 31.5Kg):

England and Wales

We offer a FREE NEXT DAY DELIVERY service. Order before 2pm and your new fitness equipment will be with you the next working day.

Simply select your chosen delivery method and date at checkout. Once ordered, you will receive a 2 hour time slot via text message the evening before delivery. One of our drivers will also give you a quick call on the day to let you know when they are about an hour away.

Items weighing between 31.5 - 80kg can be carried into your room of choice (up to a maximum of 3 flights of stairs). Items over 80kg will be carried to your ground floor room of choice.

  • SY17-20: We deliver to these addresses within 3 working days. You can select a delivery day (Tuesday or Thursday) in the checkout.
  • SY23-25: We deliver to these addresses within 3 working days. You can select a delivery day (Tuesday or Thursday) in the checkout.

Scotland

We offer superior next day delivery, free of charge, to Scotland excluding the postcodes listed below which have a £50 surcharge*.

  • DD and AB: We deliver to these addresses within 4 working days. You can select a delivery day (Monday to Friday ) in the checkout.
  • PA20-80: We deliver to these addresses within 2-3 working days. Our delivery partner will contact to arrange delivery.
  • PH1-26: We deliver to these addresses within 4 working days. You can select a delivery day (Monday, Wed or Friday ) in the checkout.
  • PH33-49: We deliver to these addresses within 3 working days. Our partner will call you to book a delivery slot.
  • IV and KW: We deliver to these addresses within 3-7 working days. Deliveries are available on Mondays, Wednesdays and Fridays only.
  • Unfortunately, we are unable to offer delivery to the Scottish Islands or UK Channel Islands.

Ireland and Northern Ireland

We work with a partner in Ireland and Northern Ireland to deliver and install all our fitness equipment. Please check prices by adding your chosen fitness equipment to the checkout and adding your address details.

Delivery and installation is for ground floor only. Our carefully selected installation engineers will call you to book in a convenient delivery time. The delivery and installation service could take up to 10 working days.

Isle of White

  • PO30-35: We deliver to these addresses within 5 working days. You can select a delivery day (Tuesdays and Thursdays only) in the checkout.
  • PO36-38: We deliver to these addresses within 5 working days. You can select a delivery day (Tuesdays only) in the checkout.
  • PO39-41: We deliver to these addresses within 5 working days. You can select a delivery day (Thursdays only) in the checkout.

Other UK Locations

If you are ordering from outside the UK mainland, please give our customer service team a call and they'll do their best to help.

Small Fitness Equipment and Weights Delivery:

Small fitness equipment, weights and accessories are delivered by courier within 1-2 working days. Simply add your item(s) to the basket and proceed to the checkout, where you can enter your address for delivery costs. You will receive delivery updates from the courier.

Free Delivery when you spend £99

Spend £99 and receive fast and free delivery throughout most of the UK*.

*In harder to reach areas of the UK and Ireland there may be a small delivery charge or a longer wait. If this applies to your order, it will be clearly communicated in the checkout. Please be assured that we do not profit from this charge, we just pass on the additional costs of delivering in your area.

Pre-assembled Fitness Equipment:

Some of our ex-demo / used gym equipment is delivered fully assembled on a pallet. This kerbside delivery service is available throughout the UK and Ireland from £62. Surcharges may apply to harder to reach areas. If this applies to your delivery address, we will contact you within 1 working day.

Frequently Asked Delivery Questions

All large JTX fitness equipment is delivered by two or three people. For fitness equipment between 30kg and 80kg we will carry your machine into the room of your choice. If it weighs more than 80kg we can carry it into a ground floor room of your choice. Smaller fitness equipment and accessories are delivered to the front door. Please see individual product pages for more information.

Our cardio fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery.

We have worked very hard to make our products as quick and simple to assemble as possible. If you would like a specialist engineer to assemble your fitness equipment please add fitness equipment assembly to your basket when you order.

Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.

We cannot take away your packaging. Our 28-day-money back returns offer is only valid if you keep your packaging to return your fitness equipment in.

Returns

We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus delivery costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.