Our offices will be closed 24th - 26th December 2018. Deliveries will be available throughout the festive period with some date limitations. Please check your next available delivery date by adding your chosen item(s) to the shopping basket and entering the delivery postcode when promoted at checkout. This will enable you to select the next available delivery date, specific to your address.
Wishing you all a Merry Christmas and a happy and healthy 2019. Happy Shopping!
* Only applicable to postcodes that qualify for next day delivery.
Most our deliveries are free and fast with a superior delivery service. Please add your product to the checkout and enter your delivery address to see all delivery options. Here is a quick summary:
We offer a FREE NEXT DAY DELIVERY service. Order before 2pm and your new fitness equipment will be with you the next working day.
Simply select your chosen delivery method and date at checkout. Once ordered, you will receive a 2 hour time slot via text message the evening before delivery. One of our drivers will also give you a quick call on the day to let you know when they are about an hour away.
Items weighing between 31.5 - 80kg can be carried into your room of choice. Items over 80kg will be carried to your ground floor room of choice.
We offer superior next day delivery, free of charge, to Scotland excluding the postcodes listed below which have a £50 surcharge*.
Unfortunately, we are unable to deliver to these areas.
If you are ordering from outside the UK mainland, please give our customer service team a call and they'll do our best to help.
We offer free delivery throughout most of the UK. Your order will be delivered to your front door by a courier. Order before 2pm for next working day delivery. We also offer weekend delivery for £20.
*In harder to reach areas of the UK there may be a subsidised delivery surcharge or you may have a slightly longer wait. Please be assured that we do not profit from this charge, we just pass on the additional costs of delivering in your area. Just add your order to the checkout and enter your delivery address to see all options available in your area.
All large JTX fitness equipment is delivered by two or three people. For fitness equipment between 30kg and 80kg we will carry your machine into the room of your choice. If it weighs more than 80kg we can carry it into a ground floor room of your choice. Smaller fitness equipment and accessories are delivered to the front door. Please see individual product pages for more information.
Our cardio fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery.
We have worked very hard to make our products as quick and simple to assemble as possible. If you would like a specialist engineer to assemble your fitness equipment please add fitness equipment assembly to your basket when you order.
Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.
We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus delivery costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.