Easy 28 Day Returns

All JTX fitness equipment comes with a 28 day returns policy. We will arrange the collection and offer a full refund, minus our collection costs.

Outstanding Reviews

We are knowledgeable and passionate about fitness. We try our best for our customers and we fix our mistakes.

Free Delivery

Free delivery service when you spend £99 or more. Find out how our delivery partners are responding to the Coronavirus pandemic in your area.

In Home Repair Warranties

If your machine develops a fault, we will arrange for a specialist engineer to fix it in your home, free of charge.

Fitness and Gym Equipment Delivery

CORONAVIRUS UPDATE - We are committed to offering excellent customer service, despite these challenging times. To find out more about how we are responding to the Pandemic, click here.

Awaiting a delivery? Brexit and Covid are creating challenges in global shipping which is impacting our supply chain. For the most accurate and up to date delivery information please check our delivery tracker.

FREE & FAST DELIVERY

(FITNESS EQUIPMENT OVER 31.5KG)

Deliveries are carried out by our 2 man delivery partner, Arrow XL. Order before 1pm and you will be offered delivery dates from as early as the next working day* in the checkout.

Fitness equipment up to 70kg can be carried into your room of choice. Above this weight, items can be carried to the ground floor room of choice. If you think access may be difficult, please contact us to ensure a smooth, hassle-free delivery.

Once ordered, you will receive a 2 hour time slot via text message the evening before delivery. The driver will contact you on the day to let you know when they are about an hour away.

Standard Delivery
Offered FREE throughout most of the UK* on all fitness equipment. This 48hr, nominated day delivery service is available Monday - Saturday. In some areas, delivery days are limited. Please add your product(s) to the basket, and when prompted for your postcode at the checkout, you will see all available delivery options in your area.

Express Delivery
Available throughout most of the UK* on all fitness equipment, this 24hr delivery service is available Monday - Saturday at a cost of £20.

* Delivery exclusions apply. In stock items only. Excludes Sundays.

Ireland and Northern Ireland

If you want to place an order for delivery of fitness equipment in NI or Ireland, unfortunately you cannot do this through our website. Please contact our partner Gym Fix Ireland directly and they will be happy to arrange the delivery and installation of our fitness equipment:

Please contact Gym Fix directly to find out more about this service:

Gym Fix Ireland
Unit 2 Monaghan Business Park
Clones Road
Monaghan
Co. Monaghan
(+353) 872511678

Jersey

If you want to place an order for delivery to Jersey, unfortunately you cannot do this through our website. Instead, please order directly from our partner The Fitness Agency:

The Fitness Agency
01534 633109

Other UK Locations

We deliver to most of the UK but there are some exclusions. As our products are covered by home repair warranties, we only deliver to areas covered by our engineers.

Please add your product(s) to the basket, and when prompted for your postcode at the checkout, you will see all available delivery options in your area.

If no delivery methods become available at this point, we may not be able to service your area. Please email [email protected] and we will do our best to help. Thank you.

Currently, we are unable to deliver to the following postcodes: GY, IM, JE, HS, ZE, KW, BT.

Small Fitness Equipment and Weights Delivery:

Small fitness equipment, weights and accessories are delivered by courier within 2-5 working days. Delivery is available throughout England, Wales and Scotland. We are currently unable to deliver to Ireland and NI.

Simply add your item(s) to the basket and proceed to the checkout, where you can enter your address for accurate delivery costs.

You will receive delivery updates directly from the courier.

Free Delivery when you spend £99

Spend £99 or more on weights and/or fitness accessories to receive fast and free delivery. This discount will be applied automatically at checkout.

Frequently Asked Delivery Questions

Will you carry my order into my home?

All large JTX fitness equipment is delivered by two people. For fitness equipment between 31.5kg and 70kg ArrowXL will carry your machine into the room of your choice. If it weighs more than 70kg they will carry it into a ground floor room of your choice. Smaller fitness equipment and accessories are delivered to the front door.

Our cardio fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery.

Will I need to assemble my own gym equipment?

We have worked very hard to make our products as quick and simple to assemble as possible. If you would like a specialist engineer to assemble your fitness equipment please add fitness equipment assembly to your basket when you order.

Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.

Will you take away my packaging?

We cannot take away your packaging. Our 28-day-money back returns offer is only valid if you keep your packaging to return your fitness equipment in.

Returns

We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus collection costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.