Fast and Free Delivery

We offer a FREE delivery service for all mainland UK customers. Order today and your new fitness equipment will be with you in just 1-3 working days. If you are ordering from outside the UK mainland, please give our customer service team a call and they'll be happy to help.

Simply select your chosen delivery method and date at checkout. Once ordered, you will receive a 4 hour time slot via text message the evening before delivery. One of our drivers will also give you a quick call on the day to let you know when they are about an hour away.

All JTX fitness equipment is delivered by a specialist two or three person (depending on product weight) delivery team. For products under 80kg the team will take your new machine to the room of your choice. If it weighs more than 80kg then it will be to a ground floor room of choice. Please see individual product pages for more information (excludes JTX Salon-Fit S2: Vibration Plate).

Our fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery. 

Frequently Asked Delivery Questions

We work with five courier companies to deliver your order quickly and in great condition. Please call our lovely customer service team and they would be happy to answer any questions or track your order for you. Each product page has a delivery information 'Fast and Free Delivery' tab to provide you with more details before you buy. At checkout, you will be able to select your delivery method and delivery day.

We offer a FREE delivery service for mainland UK customers. If you are ordering from outside mainland UK please give our customer service team a call and they will be happy to help. Alternatively see details on the individual product pages for more information.

Please call us and we will do our best to come up with a great solution for you. Our customer service team have fantastic relationships with next day delivery companies and they may be able to work some magic. We work with a range of courier companies and most of our gym equipment is delivered within 1 to 2 working days. This will depend on the product and where you live. Please check delivery options in the checkout to see the fastest service we can offer.

Yes. But, we have worked very hard to make our products as quick and simple to assemble as possible. Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.

Returns

We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus delivery costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.