All our fitness equipment comes with a fantastic 28 day returns policy. We hope that you are delighted with your purchase and we’ll do everything we can to ensure that you are.
Feel free to set our gym equipment up and test it to make sure you are happy. Should you wish to return your gym equipment, we will collect it and offer a full refund (minus our collection costs). Please ensure that the product is returned within 28 days in original packaging and in good condition. Collection costs are calculated based on where you live in the UK and the weight of the fitness equipment you are returning. You can also arrange your own returns to our warehouse in Newcastle for a full refund. You can contact us here for a collection quote.
We normally work with a network of engineers to fix any problems in our customers' homes. Due to the current social distancing measures, we are taking steps to find alternative solutions. We will initially try to diagnose and fix faults over the phone, sending you any needed replacement parts through the post. If this is unsuccessful or not possible we will work with you to find a mutually acceptable resolution. We are determined to ensure our customer service continues to be exceptional in these difficult times. However, we ask for your patience while we respond to these new challenges.
JTX Fitness provide legendary, industry-leading warranties. We really do go the extra mile to make sure our customers remain delighted not just with our products but with the service we provide. This commitment is regularly demonstrated in our reviews.
Our warranties are registered automatically when you buy, there is no admin required or warranty registration forms to fill in. Your warranty is active from the moment you receive your machine and there are no hidden terms or conditions. You can be sure you are completely covered by our comprehensive home-use warranty.
In the unlikely event that you have a problem with your JTX machine, we will arrange for a specialist fitness equipment engineer to come to your home to fix it. The warranty includes the cost of the engineer and any parts that are needed to get you huffing and puffing again.
JTX Fitness equipment is not suitable to be stored anywhere that is not well-heated. Cold and damp conditions such as a shed or garage can cause issues including rust problems and electrical faults. To avoid an invalid warranty, we kindly ask that you keep your equipment in a well-heated environment.
Please check the 'Returns and Warranty' tab on your chosen product page to see the length of warranty provided.
If your machine becomes faulty after your warranty period we’ll do everything we can to provide you with an affordable solution. Contact us for more information.
Many of our products are covered by commercial as well as domestic use. For commercial properties (e.g gyms, salons and health centres) we offer specialist on-site repairs. Please see the individual product pages for more details of the warranties available or contact us for more information.
For all warranty enquiries / claims, contact our friendly, UK-based, customer service team. You can deal with the same person each time you call so you won’t need to repeat yourself or be annoyingly transferred between departments.
Unfortunately our warranties do not cover the costs associated with accidental damage. However we will do our best to help you get the fitness equipment repaired at a fair price. If we can send you parts, we will and we'll keep the charges to a minimum. If you need a visit we can put you in contact with a specialist engineer who will be able to give you a pre-visit quote.